Terms & Conditions for online purchases.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don’t dispose of the item until we’ve had a chance to chat with you!
Here’s how it works
1. Get in touch
To request a return form, please fill it out an email back to us.
Please ensure this form is submitted before sending your item back to us – it makes the process a lot easier.
2. Pack & Send
Pack up your item carefully, so it reaches us safely. You can also bring it back into the clinic where possible.
3. Then what happens?
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
We’ll be in touch as soon as your return is complete.
Promotional Treatment & Package Terms & Conditions
- Membership or discount vouchers cannot be used towards promotional packages or treatments
- Prices and packages are subject to availability